About Us // FAQ

How do you say that?

(Lou-Me-Air)

How do your clothes fit?

Most of our designs fit true to size but feel free to contact us if you have sizing questions about a particular design.

How much does shipping cost?

Shipping costs are based on the weight of the order

How long does shipping take?

Orders normally take 3 - 5 business days to ship out, but sometimes it can take longer. luxury.g@lumiereny.com  if you would like to get the status of your order.

Do I get a tracking # with my order?

All customers are provided with a tracking # for their order. Once the shipping label has been created customers receive an email from us with the tracking information. If you do not receive an email after 5 business days feel free to email us and we will provide it to you. 

What do I do if my package says delivered but I never received it?

If you are having any issues receiving your package contact you local Post Office the moment you notice the issue. We are not responsible for  any lost or undelivered packages. The United States Post Office insures all lost or damaged packages. If your tracking information says it was undelivered you can open an insurance claim by calling the United Post Office (800) 275-8777.

Do you provide insurance on your packages?

Yes, we provide insurance for the full amount of the order for all order over $50

Can I order online if my Billing Address doesn't match my Shipping Address?

If you billing address does not match your shipping address you must order using your PayPal account or your order will be cancelled

Do you ship internationally?

Yes we ship internationally. You can place the order online for no extra cost but you will be notified of the additional cost of shipping you have to pay based on your location when its time for us to ship the item to you.

How long do I have to make an exchange?

You have up to 5 calendar days after the date of your purchase to make an exchange, only unworn items can be exchanged

How do I go about returning an item for an exchange?

To return an item email us with your order # 

Is there a restocking fee for exchanges?

Yes, all exchanges require the customer to pay a $30 restocking fee per item along with all shipping costs unless the reason for the exchange is due to us mailing out the wrong item or us mailing out damaged goods.